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Return
Your Satisfaction
is Our Success.
We strive to provide our customers with the
highest level of service possible. From first
visit to order delivery, we want you to be completely
satisfied with your experience.
Our friendly and knowledgeable sales staff is
available to help you find the product that
best fits your needs.
You can shop with confidence at Shiny.biz
Most products purchased carry a 30 day money
back guarantee. All items must be returned in
the original box and in new condition. Used
products which are not resellable cannot be
returned. Most products do not carry any restocking
fees, custom made and special order items will
be charged a 15% fee for cancellation of order.
All custom and special order items must be paid
for on the day you order the item.
A RETURN AUTHORIZATION NUMBER (RA#) must be
obtained from our customer service staff and
is required for ALL returns. Merchandise must
be returned within 15 days of the issuance of
the RA# at which time the RA# expires. RA#'s
are non-renewable. Return shipping charges
are the sole responsibility of the customer.
Shiny.biz reserves the right to return any merchandise
without a valid RA# to the customer.
All returned merchandise must be in the original
packaging and in new condition with all components,
manuals and registration card(s) included. Products
must be returned with the factory-seal.
30-day money back guarantee does not apply to
special orders.
Shiny.biz Return
Procedure
To return a product, please follow the steps
outlined below.
| 1. |
Obtain
a Return Authorization Number (RA#) within
30 days of the original ship date by emailing us. |
| 2. |
Please
provide the following information when
requesting a RA#: Original order number,
name of product being returned, reason
for return, your name, daytime telephone
number and e-mail address. |
| 3. |
Verify
that all merchandise is in the original
packaging, new condition and that all
components, manuals are included. |
| 4. |
For
your protection, please insure the package
and use a "traceable" shipping
method such as UPS Ground. |
| 5. |
Please
address the package to:
Shiny.biz RETURNS
P.O. Box 91606
Los Angeles, CA 90009 |
| 6. |
Return
the merchandise within 15 days of issuance
of the RA#. Print the RA# clearly on the
outside of the package. PACKAGES WITHOUT
A RA# WILL BE RETURNED TO THE SENDER. |
Credits
Credit will be issued after our warehouse receives,
inspects, and processes your return; however,
your credit card company determines when the
issued credit will be reflected in your statement.
Please allow one to two billing cycles.
Replacement Merchandise
In order to receive a replacement for returned
merchandise, you must place a new order. Shiny.biz
must receive payment for all merchandise prior
to shipping any replacements. We will ship your
replacement in the same manner as your original
order. A temporary duplicate charge will be
placed on your credit card until the returned
merchandise has been received and processed
by our warehouse. To make a replacement order,
please email us.
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